Privacy Policy

Last Update: 01/03/2025

Who we are

Company Name is: AMATO JEWELS (the “Company”, “we”,”our”)
Our website address is: https://amatojewels.com
Contact: For privacy-related inquiries, email us at privacy@amatojewels.com

At AMATO Jewels, the company value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase. By providing your personal information and using our services, you consent to the collection and use of your data as described in this policy.

Data We Collect

We collect the following personal data:

  1. Basic Information: Name, email, shipping address, and contact number
  2. Payment details: Credit/debit card, e-wallet information (Processed securely via Payex.io; we do not store full payment details).
  3. Technical Data: IP Address, browser type, device information and browsing behavior.
  4. Cookies: Used for analytics (e.g. Google Analytics) to improve website functionality and user experience.
  5. Preferences: Including but not limited to jewelry style, metal type preferences, color

How we collect your personal data:

  1. Registration as new member in AMATO Jewels website
  2. Sign-in via Google or Facebook account
  3. Live chat or phone call
  4. Online purchase
  5. Response on our online marketing materials
  6. Third party where you have given consent for the disclosure of information relating to yourself

Purpose of data collection

Your data is used to:

  1. Process orders, arrange shipping, and deliver products.
  2. Provide customer support and respond to inquiries.
  3. Comply with legal obligations (e.g., tax invoicing).
  4. Personalize your experience (e.g., product recommendations).
  5. To register a new user account in our Customer Relationship Management system (CRM)
  6. To send you personalized educational or marketing materials
  7. To facilitate investigation (if required by legal agency)
  8. For administrative purposes

Third-Party Sharing

We share your data with trusted third parties only for specific purposes:

  1. Payment Processing: Payex.io (view their privacy policy here).
  2. Shipping Partners: J&T Express, other shipping partners for order delivery.
  3. Marketing Tools: WooCommerce integrations for email campaigns.
  4. Note: Third parties may have their own privacy policies, and we do not control their practices.

Security Measures

We protect your data using:

  1. SSL Encryption for secure data transmission.
  2. Secure Payment Gateways (Payex.io) for transactions.
  3. Access to your personal data is limited to authorized team members who are bound by confidentiality obligations.
  4. Staff Training on data privacy and confidentiality.

Your Rights (PDPA Compliance)

You have the right to:

  1. Access, Correct, or Delete your data by emailing privacy@amatojewels.com.
  2. Withdraw Consent for marketing communications (use the “unsubscribe” link in emails).
  3. Lodge Complaints with Malaysia’s Personal Data Protection Commissioner.

Cookies & Tracking

We use Google Analytics to analyze website traffic. You can manage cookies via your browser settings. For details, review Google’s Privacy Policy.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy (e.g., processing orders and providing support) or as required by law.

Children’s Privacy

While we sell to all ages, individuals under 18 must obtain parental consent before providing personal data.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page. If the changes are significant, we will notify you via email or through a notice on our website.

Governing Law

This policy is governed by Malaysia’s Personal Data Protection Act 2010 (PDPA).

Contact Us

For questions or requests, email privacy@amatojewels.com.

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